Firm’s real-time visibility of VoIP performance honored for delivering exceptional IP communications solutions
DUBLIN, IRELAND - November 21, 2018 – Corvil announced today that TMC has named Corvil Analytics as a recipient of the 2018 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.
VoIP infrastructure in large organizations is complex and distributed. When problems arise, they are highly visible and can have a serious impact on the day-to-day running of the business. With an established track-record in helping businesses achieve superior digital experiences and performance, Corvil Analytics is a proven solution where network and call quality, performance, and availability are critical.
Corvil’s data-driven insights help network and VoIP operations teams identify degraded caller experience, optimize end-to-end service performance, and respond to issues faster. Corvil provides a granular, accurate record of VoIP activity and quality, including call replay capabilities, to proactivity identify degradation or to troubleshoot the most persistent VoIP issues. It tracks and visualizes the full lifecycle of every call from setup to teardown and reports on real user experience including Mean Opinion Scores (MOS) measured from the network.
This award further emphasizes why Corvil is trusted by a diverse range of sectors such as insurance, legal, banking and public sector to assure performance, while helping network and VoIP operations teams be more efficient and effective. Whether empowering a public sector customer serving 20M+ citizens with the visibility and insight to achieve outstanding caller experience or helping emergency services in one of the largest US cities assure public safety through optimal caller interaction and servicing, Corvil is synonymous with high-quality service. As one customer succinctly said: “Corvil insights allow one person to get data needed to troubleshoot in minutes, where previously it would require multiple entities and could take over a day.”
Corvil also delivers operational efficiencies through integration into the wider ITOA ecosystem. The Corvil VoIP Performance App for a leading machine data platform, delivers VoIP operational intelligence and streamlines troubleshooting workflows to assure and improve users’ experience of VoIP services.
“Congratulations to Corvil for being honored with an INTERNET TELEPHONY Excellence Award for innovation in IP communications. Corvil Analytics has demonstrated outstanding quality and has delivered exceptional solutions for its customers,” stated Rich Tehrani, CEO, TMC.
“VoIP and unified communications services are critical to customer interactions and experience as well as employee productivity, so disruptions and outages can have a significant business impact,” said David Murray, Corvil Chief Marketing and Business Development Officer. “Corvil provides the real-time visibility and insight to help organizations deliver efficient, high-quality service. We are thrilled to be recognized alongside other esteemed players in the market who consistently demonstrate the advancement of IP communications solutions.”
Corvil is the industry leader for deriving Security, Operational, and Business intelligence from network data. As companies adopt faster and smarter machine technology, it becomes critical to tap into richer and more granular machine data sources to safeguard the transparency, performance and security of critical infrastructure and business applications. The Corvil streaming analytics platform captures, decodes, and learns from network data on the fly, transforming it into machine-time intelligence for network, IT, security and business teams to operate efficiently and securely in this new machine world. Corvil uses an open architecture to integrate the power of its network data analytics with the overall IT ecosystem providing increased automation and greater operational and business value outcomes for its users. The Corvil solution is trusted by leading financial institutions to safeguard their businesses across the globe involving 354 trillion messages with a daily transaction value in excess of $1 trillion.
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