Faced with the challenge of implementing digital transformation projects across labyrinth IT estates, IT Operations teams have realized a critical need for network monitoring and transaction analytics that can cut through the complexity. This was reflected in our most-read IT blogs of 2018, not to mention the Info-Tech Research Group awards where Corvil was named #1 for network monitoring.
What has been particularly encouraging is how our view of network analysis is increasingly shared by the wider industry; what we do is now regarded as a crucial component of assuring digital experiences. This explains why blogs exploring the way packet data provides a missing piece in the monitoring jigsaw have proved particularly popular.
Real stories about misadventures in troubleshooting show how much of an opportunity there is to save time and money. Traditional tools and siloed methodologies are exposed as ill-equipped for modern IT estates, while Corvil’s live and retrospective L2-L7 analysis of network data is proven to be the best way to diagnose complex issues, identify digital business optimization opportunities, and to analyze and improve customer experience. There are many examples of global businesses and government agencies suffering outages and lost productivity because they have not had the data they need to solve unexplained glitches. All too often they disappear down rabbit holes, steered by wrong signals and misleading data.
Our analytics capability, increasingly powered by AI and machine learning, puts Ops teams back on course, shortening the time to ‘business as usual’ outcomes. We help them reappraise what they do and make decisions based on facts and hard data rather than a hunch – the “Horses or Torches?” blog is a good example of this. Better still, we inform strategies for continuous improvement and achieving optimized performance - commercial and technology. Ideally, this should be a proactive process, not reactive. One of the must-read blogs in this collection – Wire Data: The Best Place To Start IT Troubleshooting – highlights the strategic importance of building the network data view into every project from the outset.
The blogs in our recently published E-Book represent a snapshot of how we took on these challenges in 2018 with our customers. Looking forward, we expect 2019 to be a watershed year as network analytics is increasingly recognized as a strategic investment. In challenging global markets, it will become part of the armory that makes a business more competitive. At Corvil, we like to think that we will be providing a little certainty in uncertain times.