Maricopa Region 911 Improves Unified Communications Service Quality and Consistency

Live network visibility and VoIP call quality analytics assures critical communications quality.

Challenge

Obtaining Adequate Insight into Network and Service Performance

  • Limited insight from legacy tools to identify service degradation, optimize performance, and respond to issues
  • Multiple, disparate tools with limited integration capabilities resulting in suboptimal workflows

Solution

Live Visibility and Analytics to Assure Critical Communications Quality

  • Live and retrospective quality metrics such as mean opinion scores, jitter, and packet loss by caller number, time of day, call volumes and other call record details
  • Visualizations of the full lifecycle of every call, which simplified problem diagnosis
  • Integration with external data sources to quickly correlate calls with their source
  • Call signaling and media capture for technical quality analysis
  • Proactive identification of common problem causes (e.g. improperly marked network traffic)
  • Extended Corvil intelligence to the broader team
  • Eliminated process bottlenecks to shorten troubleshooting times
  • Minimized the learning curve for expanded adoption

Results

Improved Efficiency and Unified Communications Service Quality and Consistency

Caller Experience
MTTR reduced to minutes
Number of proactively identified and resolved issues
Staff productivity

Download or Schedule a Demowith a Corvil Specialist

About the Customer

Maricopa Region 911

Delivers calls for police, fire, and medical assistance from the Phoenix metro area, which includes the fifth largest city in the U.S.

27 public safety answering point (PSAP) locations

Handles over 2.4 million wireless calls each year

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Greenwich Associates Research

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"Corvil is providing analytics and actionable insight into our network traffic that previously wasn’t available. Now, these insights allow one person to get data needed to troubleshoot in minutes, where previously it would require multiple entities and could take over a day."
-- Dave Dansevicus, 911 Integrated Systems Administrator