Coping with continuous change is a fact of life in Enterprise IT. The move to DevOps has enabled businesses to respond to competitive pressures and innovate faster. But with more frequent rollouts, the risk of severe service disruption in the enterprise has never been so high. Increasingly complex and dynamic environments, with siloed tools and teams, mean that service quality problems persist and consume valuable resources to resolve. Business stakeholders have conflicting demands for more change, more stability, and more visibility.
A big part of the problem is that services are now granular, interwoven and distributed, while traditional management tools are siloed and distinct, monitoring components individually and saying little about overall service delivery.
Business owners and IT operations teams need an alternative monitoring approach that provides an integrated service-oriented view of customer experience. A data source that gives visibility of service execution across all the infrastructure, and commercial metrics that can drive business execution.