The risk of severe service disruption in the enterprise has never been so high. Business lines are launching and iterating digital services continuously, against a background of increasingly complex IT environments. Business stakeholders have conflicting demands for more change, more stability, and more visibility.
Operations are struggling to accommodate the new rate of change. Outages and brownouts may involve dozens of internal experts, service providers and vendors, each with their own siloed performance management tools that give conflicting and incomplete information. Root cause analysis may require complex and time consuming trawls through multiple packet captures to solve session level problems.
What’s missing is a single trusted data source with a top-down view of real-time customer experience, service delivery, and infrastructure performance. A data source usable by application and network operations that can also feed authoritative data into application owners. Not only bringing operations teams together, but also business lines; providing a definitive measurement of business execution.