When customer experience problems occur, it’s easy to blame the network. The application teams have their tools that appear to show everything working within the narrow confines of their software. And network management products either lack the granularity or are too time-consuming to provide the immediate and accurate transaction visibility needed to rapidly isolate the cause.
The network is complex and distributed. It’s a shared resource, serving multiple disparate applications and business services. Without the right type of data at hand, the network team is unable to determine root causes, or whether the network is really at fault. This results in finger-pointing, and many hours spent on frustrating and often fruitless troubleshooting activities.